Call Center Books

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Call Center Handbook) by Keith Dawson (Paperback)

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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment by Brad Cleveland (Paperback - 1999)

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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy by Lori Bocklund, Dave Bengtson (Paperback - June 2002)

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A Practical Guide to Call Center Technology by Andrew J. Waite (Paperback - January 2002)

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How to Become a GREAT Call Center Manager by Dan Coen, Howard Cole (Paperback - January 2004)

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Building Call Center Culture by Dan Coen (Paperback - January 2001)

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Call Center Forecasting and Scheduling : The Best of Call Center Management Review by Gerry Barber, et al (Paperback - September 2000)

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Call Center Operation: Design, Operation and Maintenance by Duane Sharp (Paperback)

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How to Conduct a Call Center Performance Audit: A to Z by Dr. Jon Anton, Dru Phelps (Paperback)

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The Executive Guide to Call Center Metrics by James C. Abbott (Paperback)

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Call Center Staffing: The Complete, Practical Guide to Workforce Management by Penny Reynolds (Paperback - August 2003)

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The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha K. Deming (Paperback)

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Sennheiser CC 520 Call Center Binaural Headset

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Used & new from $97.89 Usually ships within 1-2 business days

Call Center Magazine [MAGAZINE SUBSCRIPTION] 12 issues/12 months

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Price: $39.20 ($3.27/issue)

Issues: 12 issues/12 months

Sennheiser CC 510 Call Center Monaural Headset

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SMITH MICRO HotPage 3.0 (Windows) by Smith Micro (CD-ROM) — No Operating System

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theBoom Industrial Noise Cancelling Telephone Headset

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Used & new from $149.99 Usually ships within 1-2 business days

Call Center Success: Essential Skills for Csrs (Crisp Fifty-Minute Series) by Lloyd C. Finch (Paperback)

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MacComCenter Plus by Smith Micro Software Inc. (CD-ROM) — Linux, Mac OS, Unix, Windows 98 / 2000 / Me / NT / 95

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